As fingerprints are organic and can be worn or damaged, sometimes an employee may have trouble using the fingerprint sensor.  Here are some tips to try in order to get your Fingerprint time clock working it's best for your staff:


How to use the fingerprint sensor properly.

- In the majority of cases incorrect use of the sensor will mean the time clock cannot verify the employee.


Step 1) Place fingerprint properly on sensor.  The finger needs to be inserted all the way in the sensor so it touches the curved indent at the top.  It is very common for the fingerprint to look like it is on the sensor, however half the print may be not touching the sensor glass.

Watch a video on successfully using a fingerprint to clock on.


Step 2) Give the sensor a nice, firm press and leave fingerprint on there until you hear confirmation.


Step 3) Do not move finger on sensor.  Moving the finger on the sensor will mean the camera cannot get a clear image of the fingerprint.


So I've confirmed my staff are using the sensor properly, but we are still having issues.

- Now let's try these additional steps.


Step 4) Add more fingerprints.  The ATS-Fingerprint clock can handle up to 10 fingerprints per employee.  This is because some fingerprints are better on some fingers than others.  So add as many fingerprints as possible for staff who are having trouble.  They can then use any of those fingers to sign on.

Watch a video on how to enroll fingerprints.


Step 5) Use 1:1 matching.  When you just put your fingerprint on the sensor to verify, there is increased security as it searches through the database of templates.  However, if you tell the clock who you are first, the clock can reduce that security and recognize your fingerprint easier.  To do this, the user needs to type in their UserID/ClockID number, press OK, then put their fingerprint on the sensor.  The clock will now compare the finger against only that employees saved templates at a reduced security.


Step 6) Adjust the fingerprint sensor sensitivity.  Please call through to our Customer Service team so that can correctly assist you to adjust this setting, if incorrect the sensor may not work at all for staff.  However, this is an option to make the sensor easier to read fingerprints in some environments.


Step 7)  With the above 6 steps completed, if a certain employee still has issues verifying with the fingerprint sensor, you can issue them a pin-code or a proximity key-tag/card.

Watch a video on how to enroll a prox card/tag at the clock.